Refund policy

EXCHANGE POLICY

We want you to love your KLOBÚK piece. If something isn't quite right, we're happy to help you exchange it.

You have 15 days from the delivery date of your order to request an exchange. Your first exchange is free of charge. For any additional exchange, return shipping costs are covered by the customer. Items must be unused, unwashed, with all original tags attached, and accompanied by your proof of purchase. As an alternative to a physical exchange, we can issue you a store credit for the value of your item, valid for 3 months from the date it's issued. Sale items are not eligible for exchange. We do not offer cash refunds — exchanges or store credit only.

HOW IT WORKS

  1. Email us at info@klobuk.com.mx to request your exchange.
  2. We'll send you a prepaid DHL return label by email, along with a printed copy.
  3. Seal the box or envelope your order arrived in.
  4. Attach the label with your name in a visible spot on the box. Keep the loose copy of the label to hand to the DHL courier along with the package.
  5. We'll help you schedule the DHL pickup at the same address your order was delivered to.

To schedule your pickup, we'll need: your preferred date and a time window (3-hour minimum), the name of the person handing over the package, a description of the building/office, and the cross streets of your address.

CUSTOMER SERVICE HOURS Monday–Friday, 11:00 am–5:00 pm (email support available 24 hours)

Exchanges can only be processed through our provided courier service — department stores and multi-brand retailers do not accept returns or exchanges for KLOBÚK purchases made on our website.